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IT Service Desk Analyst

Posting ID:     17651
Job Title:    Regular/Full-Time  
City:   Mobile, AL, United States
Location:   CAC - Canfor (BC14) 


Who We Are:
Canfor - a leading integrated forest products company and one of the world’s largest producers of sustainable lumber, pulp and paper - is a recognized employer of choice and an exciting place to grow your career.

We have an established presence in the southern US and in Western Canada, as well as sales offices around the world, and are proud of our committed team of over 6,500 employees.
 

The Opportunity: 

The Service Desk Analyst has a key role in handling day-to-day IT service requests and other IT related issues. The incumbent will work with knowledge experts across IT teams to coordinate the resolution of incidents and service requests, will keep customers informed of the status and will identify and develop opportunities for IT service improvement. They are also responsible for small development efforts, service implementation activities, security, inventory control and documentation.

 

The successful candidate will be a self-starter with excellent communication, technical and team skills.

 

Responsibilities:

  • Take a leadership role in daily management of the IT Support queue to ensure support tickets are assigned and resolved to meet service levels
  • Demonstrate technical skills to resolve requests at first point of contact in a friendly and helpful manner and educate users in the use of hardware, software, or equipment
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Support the lifecycle management of IT assets including ordering, installing and disposal
  • Develop, implement, and/or participate in the preparation knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
  • Perform user administration duties such as new user creation, account unlocking, etc.
  • Identify problematic trends within the company and propose solutions to prevent future occurrences
  • Participate in department projects such as software & hardware rollouts, network infrastructure implementation, user training classes, etc.
  • Attend and be involved during Service Desk Team meetings

 

Requirements:

  • Minimum 2 years of experience in IT, preferably in a customer facing role
  • A degree or diploma in IT related field
  • Proficient in PC hardware, software, basic networking and Microsoft technology
  • Microsoft Windows and Office products
  • Computer hardware and mobile devices
  • Active Directory and Group Policies
  • Basic knowledge of TCP/IP networking
  • Excellent customer service and communication skills
  • Experience with service management ticketing systems
  • Valid driver’s license
  • Experience in an industrial setting is preferred but not required, however the ability to work in an industrial setting is required


Hiring for this position is ongoing and will be filled as required. To be considered for this position, please apply today.

As we continue to expand our company and our markets, now is the ideal time to grow your career with Canfor. We offer competitive compensation and benefits packages, and are committed to the professional development of our employees.

Join Canfor for the stability, exciting career opportunities and growth potential while working for a recognized industry leader.


Follow us on LinkedIn, Twitter, and Facebook for Canfor news, career opportunities, and upcoming events!

Mobile, AL
Mobile is a prospering port city full of history, tradition, charm and character. It is a modern and progressive mini-metropolis with a unique and diverse culture all of its own. Mobile is the American birthplace of Mardis Gras and is multicultural city that loves to celebrate. For more information, visit http://canfor.com/our-company/our-communities/mobile-al
 


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