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CREDIT COLLECTIONS ASSOCIATE - OFFSHORE

Posting ID:     17958
Position Type:   Regular/Full-Time  
City:   Vancouver, BC, Canada 
Location:   Vancouver H/O - CWPM Ltd (BC29) 

 

Who We Are:

 

At Canfor, we know wood-based products can build a better world, whether it’s a component in your smartphone or skyscrapers built from wood. We founded our entire company on that idea. Because, we know that wood-based products are sustainable and the opportunities to innovative have only just begun.

 

We know when managed responsibly, the forest is everlasting and Canfor is committed to using virtually 100% of every tree for lumber, pulp, paper, and renewable energy—so nothing goes to waste.

 

You can find Canfor products in every corner of the globe. We’re especially excited by the innovative ways some of our customers are using our products. We know that the work we all do at Canfor today will shape what the world looks like tomorrow. Whether that means building a house or a skyscraper, using paper instead of plastic or learning something new from a colleague down the hall or around the globe. We know not everyone thinks about their impact on the world but at Canfor, we do.

 

CREDIT COLLECTIONS ASSOCIATE - OFFSHORE

The Credit & Collections Associate will collect assigned Accounts Receivable as close to selling terms as possible, within established policies and practices, in a manner that results in sound, accurate receivables while maintaining excellent customer service. They will maintain timely, accurate information that meets Credit Management requirements. This position will report directly to the Director, Credit.

 

Collection

  • Promptly identify overdue amounts for assigned customer base and implement systematic follow-up until collected.
  • Clearly identify the problem and action taken on all records of collection progress, including weekly Credit Exception and Aged Trial Balance reports.
  • Immediately notify the Director, Credit of reported or suspected cash flow problems.
  • Promptly, efficiently and economically provide special assistance to customers who require additional handling to ensure that our terms are met.
  • Retain and enhance customer goodwill.
  • Correspond with Canfor Foreign offices and Offshore Sales departments to assist with collection of accounts

 

Monitoring

  • Investigate payment discrepancies and customer complaints and determine the appropriate action. Be responsible for consistent, persistent follow-up with customers and/or internal personnel that results in settlement of account.
  • Identify and analyze payment patterns for assigned customer base; resolve unacceptable pay habits; obtain support from sales personnel for action taken.
  • Initiate appropriate action on unearned discounts; negotiate where necessary, to recover, at least, cost of capital on late payments.
  • Be responsive to individual customer needs for document distribution.
  • Identify and implement cost effective methods of getting payments in faster so that divisional DSO goals are met.

 

Credit Control

  • Observe changes for assigned customer base and accurately modify customer master file.
  • Ensure that Company Profile and Comment screens contain current payment analysis information and special instructions.
  • Provide relief for credit personnel as required.
  • Resolve credit exceptions and release orders when applicable.
  • Alert Director of Credit of suspicious payment activities related to offshore account payments.

 

Credit/Receivables Systems

  • Ensure that remittance and receivable information has been transmitted for the Divisional financial statements.
  • Daily cash posting and balancing responsibilities
  • Prepare, compile and store information used in the monthly and quarterly reports, Aged Trial Balance and Daily Sales Reports
  • DSO statistics, general month end duties
  • Evaluate the existing system and recommend improvements. Prepare proposals and follow through to implementation.
  • Collect and maintain customer files for required Tax certificates

    Additionally other duties may be assigned as required by the Director, Credit.

 

Key Relationships

  • This position reports on a line basis to the Director, Credit. An important facet of the position is to manage strong relationships with the following internal and external stakeholders:

  • Head Office and Divisional Accounting, Sales, Documentation, Transportation Department
  • Foreign office personnel
  • Customers
  • Financial institutions

     

Required Skills

  • High School graduate with completion of basic accounting and/or credit management course.
  • Five years general business experience, including minimum four years of commercial collection experience.
  • Highly developed interpersonal, communication and prioritization skills.
  • Knowledge and experience with Offshore Sales requirements including documentation requirements.
  • Proficient personal computer skills, in a Windows environment


Hiring for this position is ongoing and will be filled as required. To be considered for this position, please apply today.

In order to be eligible for this position, you must be legally entitled to work in Canada for our company.

There has never been a better time to join the Canfor team and become part of the modern forest industry. We have a wide range of rewarding careers in some of the best communities in North America, with plenty of room for advancement. Our mills are modern, high-tech and safe; and our marketing and sales activities are world-class. We offer competitive compensation and benefits packages, and are committed to the professional development of our employees.

Follow us on LinkedIn, Twitter, and Facebook for Canfor news, career opportunities, and upcoming events!

Vancouver, BC

The city of Vancouver is both a natural beauty and a progressive urban centre, a rare place on earth that is idyllic and electric all at once. With one of Canada’s mildest climates, Vancouver is ideally suited for those devoted to outdoor pursuits, health and wellness. Along with its endless supply of fresh air and clean water, Vancouver also boasts countless choices for culturally diverse, world-class cuisine and an inventory of arts and entertainment events. For more information, visit http://canfor.com/our-company/our-communities/vancouver


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