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Service Desk Analyst Intern

Posting ID:     19605
Position Type:    Co-op 
City:   Prince George, BC, Canada 
Location:   CAC - Canfor (BC14) 

Canfor’s strength comes from the diversity of our skilled and resilient workforce. As our company continues to grow and diversify, so do our career opportunities. Let us take this opportunity to tell you how you could be the best fit for Canfor.  

 

THE ROLE:

 

The Service Desk Analyst (co-op/intern) is a 12 month position that has a key role in handling day-to-day IT service requests and other IT related issues.  The incumbent will work with knowledge experts across IT teams to coordinate the resolution of incidents and service requests, will keep customers informed of the status and will identify and develop opportunities for IT service improvement.  They are also responsible for small development efforts, service implementation activities, security, inventory control and documentation.

 

MAJOR DUTIES:

 

  • Assist in the daily management of the IT Support queue to ensure support tickets are assigned and resolved to meet service levels
  • Demonstrate technical skills to resolve requests at first point of contact in a friendly and helpful manner and educate users in the use of hardware, software, or equipment
  • Provide exceptional customer service in person, via phone and email as appropriate
  • Support the lifecycle management of IT assets including ordering, installing and disposal
  • Develop, implement, and participate in the preparation knowledge base articles and documentation for Service Desk use; make recommendations for improvements
  • Perform user administration duties such as new user creation, account unlocking, etc.
  • Identify problematic trends within the company and propose solutions to prevent future occurrences
  • Participate in department projects such as software & hardware rollouts, network infrastructure implementation, user training classes, etc.
  • Attend and be involved during Service Desk Team meetings

 

The successful candidate will be a self-starter with excellent communication, technical and team skills.

 

Required Skills

 

  • Degree or Diploma in information technology, computer science, engineering or equivalent related experience
  • Proficient in with PC hardware, software, basic networking and, in particular, Microsoft technology
  • Support of computer hardware and mobile devices including smartphones and tablets
    • Knowledge of computer imaging, software packaging and deployment automation
    • Basic knowledge of Active Directory and Group Policies
    • Basic knowledge of TCP/IP networking
  • Excellent written and oral communication skills; excellent listening and interpersonal skills
  • Excellent problem solving and communication skills
  • Experience working in a team-oriented, collaborative environment
  • Strong customer service orientation

 

Hiring for this position is ongoing and will be filled as required. To be considered for this position, please apply today.

 

At Canfor, diversity means understanding, recognizing and valuing the differences that make each person unique. We see inclusion and diversity as an essential part of our productivity, creativity, innovation and competitive advantage. We strive for a fair and equitable recruitment process, where hiring decisions are based on the individual qualifications and experience of each applicant. 

 

We are not your run of the mill forest products company, join us and find out why. #canfortalent

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